Privacy Policy
At GeneString Expert Diagnostics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or diagnostic services.
1. Information We Collect
We may collect the following information:
- Full Name
- Mobile Number
- Email Address
- Date of Birth
- Gender
- Address and Location
- Medical Test Details
- Prescription Uploads
- Payment Information (processed securely through payment partners)
2. How We Use Your Information
- Schedule laboratory tests.
- Arrange home sample collection.
- Process payments.
- Generate laboratory reports.
- Communicate appointment updates.
- Provide customer support.
- Improve our services.
3. Data Security
We use industry-standard security practices to safeguard your information against unauthorized access, alteration, disclosure, or destruction.
4. Sharing of Information
We do not sell your personal information. We may share information only with authorized laboratory staff, healthcare professionals, logistics partners for sample collection, and payment providers when necessary to deliver our services.
5. Cookies
Our website may use cookies to improve user experience, remember preferences, and analyze website traffic.
6. Your Rights
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Withdraw consent where applicable.
7. Contact Us
Email: support@genestringlab.com
Phone: +91 XXXXXXXXXX
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